Top 250+ Microsoft Dynamics 365 Interview Questions ONLY

Microsoft Dynamics 365 Interview Questions

General Overview

1. Tell me something about Dynamics CRM.
2. Tell me something about Dynamics CRM Architecture.
3. Tell me something about Dynamics CRM Deployment Models.
4. Tell me the differences between Dynamics CRM – Online and On-Premises Deployment.
5. Tell me something about Dynamics 365 On-Premises licensing.
6. What is Multi-Tenancy in Dynamics CRM?

Authentication and Installation

1. What is the E-mail router in Dynamics CRM?
2. What are the User Authentication Models of Dynamics 365?
3. On install of Dynamics CRM, what databases are created?
4. On install of Dynamics CRM, what user groups are created in Active Directory?

Data and Entity Management

1. What Tables are affected when a new User is created in Dynamics CRM?
2. Certain users are complaining that they are unable to log in to CRM after organization export/import. What could be the reason?
3. What are the types of Entities in Dynamics CRM?

Forms and Views

1. What are Forms in Dynamics 365?
2. What are Dynamics CRM Form Properties?
3. What are the available JavaScript Events in Dynamics CRM?
4. What are Turbo Forms in Dynamics CRM 2015 Online Update 1 and CRM 2016 On-Premise?
5. What are the types of Views available in Dynamics CRM?

Development and Customization

1. FetchXML in Dynamics 365 CRM
2. Actions in Dynamics CRM
3. Dialogs in Dynamics CRM
4. When is a Dialog useful in Dynamics CRM?
5. What is a Solution in Dynamics CRM?
6. How to move the Main Form Only from a CRM instance to another instance?
7. Converting Managed Solution to Unmanaged Solution in Dynamics CRM?

Web Services and APIs

1. Dynamics CRM - Web Services
2. Difference between CRM webservice and CRM.SDKProxy namespaces?
3. SOAP vs. REST Endpoints Services in Dynamics CRM
4. What is early binding and late binding? How is it used in CRM?

Troubleshooting and Best Practices

1. Dynamics CRM Pending Send Status Emails Troubleshoot
2. Best practices for activities and notes in Dynamics 365
3. Dynamics CRM is down and not working. Common Causes to Check?

Security and Access

1. Tell me something about the Security model of Dynamics CRM.
2. What are the fundamental units of the security model of Dynamics CRM?
3. What are some best practices for designing a security model in Dynamics CRM?
4. How do Business Unit and Security Role define the security structure of Dynamics CRM?
5. Access Dynamics CRM from an external application.

Entities and Fields

1. How many ways to hide a field in a CRM form?
2. What are Dynamics CRM Field Types and Data Types?
3. What are Dynamics CRM Field Properties?
4. Rollup Fields in Dynamics CRM.

Customization and Configuration

1. How do you estimate CRM customizations?

Processes and Workflows

1. Dynamics 365 Process Categories?
2. How would you implement Recurring Task Activities using Workflows in Dynamics 365?
3. How would you implement Recursive Workflows in Dynamics 365?
4. Business Process Flow Stage Name in Dynamics 365.

Plugins and Development

1. How many possible ways to register a Plug-in in Dynamics CRM?
2. Plug-in Assembly Table in Dynamics CRM.
3. How to move the Production CRM database into Development or Testing?
4. What development tools do you use for CRM development?

Reporting and Analytics

1. Reporting in Dynamics 365.
2. Scheduling Reports in Dynamics CRM 2016 On-Premise.
3. Scheduling Reports in Dynamics 365 Online.
4. Advanced Find and Reports in Dynamics CRM.
5. Creating an Audit Report for User Logins in Dynamics CRM.
6. Activity Reporting gotchas in Dynamics CRM.

Data Migration and Performance

1. Overcome CRM Slowness and Optimization of Performance in Dynamics CRM.
2. Data Migration Testing Best Practices in Dynamics 365.

Active Directory and Customization

1. Should my Active Directory Domain have Microsoft Exchange Server installed in it?
2. What is Customization vs. Configuration?

Entity Management

1. On the creation of an Entity, how many Tables are created at the backend?
2. On the creation of an Entity, how many Forms, Fields, and Views are automatically created?
3. After creating a new Entity, what are the things that you do? Explain as per your experience.
4. How many fields can you create in an Entity?
5. How to restrict any 'Entity Field' from being shown in Advanced Find?
6. How to restrict any 'Entity Field' from being shown in Advanced Find using a Field Security Profile?
7. How to restrict an 'Entity' from being shown in Advanced Find?

Security and Access

1. How can you provide access level as only “None” or “Organization Level”?
2. What is the difference between Role-Based and Object-Based Security Models?
3. What is the difference between Business Units and Teams?
4. Have you ever used the Hierarchical Security Model? What was the business reason?
5. What is Field Level Security?
6. What is the behavior of Field Level Secured Fields?
7. What are 'Append' and 'Append To' privileges?
8. How would you prevent a user from Activating or Deactivating a Record?

Teams and Access

1. What is the difference between Owner Teams and Access Teams?
2. Explain scenarios where you would use Owner Team vs. Access Team.
3. How many types of Access Teams are available?
4. What are the PROS and CONS of Access Teams' performance?
5. What is the PrincipalObjectAccess table, and why is it used?

Entity Relationships

1. What are the Entity Ownership Types?
2. What is the Virtual Entity feature?
3. Can you list a few limitations of Virtual Entities?
4. What is the difference between Organization-Owned and User/Team-Owned Entities?
5. When should you repurpose System Entities vs. creating Custom Entities?
6. Explain Entity Relationships.
7. What is Relationship Behavior?

Forms and Views

1. Can you give examples of useful Data Field Types?
2. What is a Read-Only or Read-Optimized Form?
3. How many ways can you hide a form?

Miscellaneous Topics

1. Files and how they are stored in Dynamics 365/CRM
2. Where can I find the attachment files from emails in the CRM database?
3. Multi-Select Option Set Limitations in Dynamics 365 CRM?
4. Full Text Search (CRM On-Premises Only)
5. Did you use any Automated Testing in Dynamics CRM Testing Strategy?
6. Difference b/w Dynamics 365 (on-premises) and Dynamics CRM 2016 (on-premises)
7. Dynamics CRM 2016 (On-Premise) vs Dynamics 365 CRM
8. What tool do you use for Wireframing Dynamics 365?
9. Do you have a few key best practices someone considering CRM can use?
10. How do you keep up with Microsoft Dynamics CRM news?